Data Deletion Instructions

Effective date: 19 October 2026

This page explains how to ask Glow Assist to delete your personal data. It applies to people who have messaged a salon that uses our service, and to salons that use our service.

If you messaged a salon on Instagram

You do not log in to Glow Assist or install anything. You simply message the salon, and our assistant helps the salon reply. So there is no app for you to remove from your Instagram settings.

To have your data deleted, choose either option.

Option 1: Email us

Send an email to [email protected] with:

• Subject: Delete my data
• your Instagram username
• the name of the salon (or salons) you messaged

Option 2: Ask the salon

Tell the salon you messaged that you want your data deleted. The salon will pass your request to us.

What happens next

1. We check that the request comes from the owner of the Instagram account. We may ask you to send a short message from that account to the salon to confirm.
2. We let the salon know, because it controls your data.
3. We delete the data we hold about you for that salon, including your Instagram-scoped user ID, username, name, message content, conversation logs, and any booking details stored in our systems.
4. We confirm by email once deletion is complete, within 30 days of your request.

Please note:

• Appointments stored in the salon's own booking system (such as Wix Bookings) are kept by the salon. We will ask the salon to delete them, or you can ask the salon directly.
• Your messages also remain in your own Instagram inbox and in the salon's Instagram inbox. You can delete them in Instagram. We cannot delete content held by Meta or by the salon outside our systems.
• We may keep a short record that a deletion request was made and completed, without the deleted content, to show we handled it.
• If you message the salon again later, a new conversation will start.

If you are a salon using Glow Assist

Disconnect Instagram

You can remove Glow Assist's access at any time in your Instagram account settings. Go to the section for apps and websites connected to your account, find Glow Assist, and remove it. From then on, we can no longer receive or send messages for your account.

Ask us to delete your data

Email [email protected] with the subject Delete my data, your salon name and your Instagram username. We will delete your access tokens, settings and your clients' conversation data, or return it to you first if you ask, and confirm within 30 days.

We keep billing and invoice records for 6 years, as required for tax and accounting.

Questions

Read our Privacy Policy or email [email protected].

You also have the right to complain to the Irish Data Protection Commission at www.dataprotection.ie.

Glow Assist, Dublin, Ireland