Terms of Service

Effective date: 19 October 2026

These terms apply to Glow Assist's service. Part A covers salons and barbers who buy our service. Part B covers people who message a salon that uses our service.

Glow Assist is a business name registered with the Companies Registration Office in Ireland, owned and operated by Adeniyi Lawal as a sole trader, based in Dublin, Ireland. Contact: [email protected].

Part A: Terms for salons

These terms form an agreement between Glow Assist and the business that buys our service ("you" or "the salon"). By accepting a quote or using the service, you agree to these terms. They apply to business customers only.

1. The service

We provide a done-for-you setup and ongoing running of an automated assistant for your salon. Depending on your quote, this can include:

• replying to messages sent to your Instagram account
• answering common questions about your services, prices, hours and policies
• checking availability and booking, changing or cancelling appointments in your booking system (such as Wix Bookings)
• appointment reminders, cancellation and waitlist handling, and review requests
• passing conversations to you or your team when needed

The exact scope is set out in the quote we agree with you.

2. Fees and payment

• You pay a one-off setup fee and a monthly subscription, as set out in your agreed quote.
• Prices exclude VAT. VAT is added where it applies.
• The subscription is billed monthly in advance, from the date the service goes live, unless your quote says otherwise.
• Invoices are due within 14 days.
• If an invoice is not paid by its due date, you must pay statutory interest on the overdue amount under the European Communities (Late Payment in Commercial Transactions) Regulations 2012 (S.I. No. 580/2012). Interest runs from the day after the due date until the date we receive payment, at the reference rate set by those Regulations (the European Central Bank's main refinancing rate in force on 1 January or 1 July, as applicable) plus 8 percentage points.
• For each late invoice, we are also entitled to fixed compensation under those Regulations: €40 where the amount due is €1,000 or less, €70 where it is more than €1,000 but not more than €10,000, and €100 where it is more than €10,000. We may also recover reasonable recovery costs above that amount, such as legal or debt-collection fees.
• If payment is late, we may pause the service after giving you notice.
• We may change our prices by giving you at least 30 days' written notice. Any founding or introductory rate applies for the period stated in your quote.

3. Your responsibilities

You agree to:

• give us accurate and up-to-date information about your services, prices, durations, opening hours, deposits and policies, and tell us promptly when anything changes
• keep your Instagram account as a professional account in good standing, and give us the access needed to run the service
• tell your clients that messages may be answered with help from an automated assistant, for example in your Instagram bio or booking policy
• comply with Meta's terms and policies, including the Instagram Terms of Use and Meta's messaging rules
• comply with data protection law as the controller of your clients' data, and sign our data processing agreement before the service goes live
• check your booking system and respond to conversations passed to you
• keep your own login details secure and not share them with others

4. Data protection

You are the data controller for your clients' personal data. We act as your data processor under our data processing agreement, which forms part of these terms. Our Privacy Policy explains how data is handled.

5. Meta and third-party services

The service depends on platforms we do not control, including Instagram (Meta), your booking system (such as Wix), and AI and hosting providers. These platforms may change their features, rules or availability, limit messaging, or suspend accounts. We are not responsible for their actions or downtime, but we will work with you to restore or adapt the service where we can.

Instagram only allows replies within set time windows after a client's last message, and does not allow unsolicited messages. The assistant works within those rules.

6. Automated replies

The assistant works from the information you give us. It is designed to confirm bookings back to clients and to pass unclear conversations to you, but automated replies can sometimes be wrong. You remain responsible for your services, prices and bookings, and for checking the information we use. Please tell us promptly about any reply that needs correcting.

7. No guarantee of results

We work to help you answer messages faster and fill more appointments, but we do not guarantee any specific results, such as a number of bookings, revenue or reviews.

8. Availability and support

We aim to keep the service running at all times, but we do not promise uninterrupted or error-free service. We may carry out maintenance and will try to do it at quiet times. We can pause the assistant at any time if needed to prevent wrong replies, protect your account or comply with platform rules. Support is by email at [email protected].

9. Intellectual property

We own the setup, workflows, prompts and software we use to deliver the service. You own your content, your brand and your client data. You give us permission to use your content and information only to provide the service to you.

10. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law.
• We are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss.
• Our total liability to you under or in connection with these terms is limited to the fees you paid us in the 3 months before the event giving rise to the claim.

11. Term and termination

• The agreement starts when you accept a quote and continues month to month.
• Either of us can end it by giving 30 days' written notice by email.
• Either of us can end it immediately by written notice if the other seriously breaches these terms and does not fix the breach within 14 days of being asked to.
• The setup fee is not refundable once setup work has started.
• When the agreement ends, we switch off the assistant, remove our access, and delete or return your clients' data as set out in our data processing agreement. Fees owed up to the end date remain payable.

12. Changes to these terms

We may update these terms. We will give you at least 30 days' notice of any significant change by email. If you do not agree, you can end the agreement before the change takes effect.

13. General

• These terms, your quote and our data processing agreement are the whole agreement between us. If they conflict, the quote applies first, then the data processing agreement, then these terms.
• You may not transfer this agreement without our written consent.
• If any part of these terms is found invalid, the rest stays in force.
• Notices are given by email to the addresses we use with each other.

14. Governing law

These terms are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction over any dispute arising from them.

Part B: For people messaging a salon

If you message a salon that uses Glow Assist:

• Your agreement is with the salon. Your booking, the services you receive, prices, deposits and cancellation rules are between you and the salon.
• Replies may be automated. Messages may be answered with help from an automated assistant. You can ask to speak to a person at any time.
• Bookings are confirmed with you. The assistant will repeat booking details back to you before booking. Please check them and tell the salon if anything is wrong.
• No unsolicited messages. The assistant only replies to people who message the salon. It does not send cold messages or advertising.
• Please use it fairly. Do not send abusive, unlawful or spam messages. The salon may stop replying to conversations that break these rules or Instagram's rules.
• Your data. The salon controls your personal data and we handle it on its behalf. See our Privacy Policy and Data Deletion page.

Nothing in these terms affects your statutory rights as a consumer.

Contact

Glow Assist, Dublin, Ireland
Email: [email protected]